Privacy policy

Privacy and Cookie Statement of Cloudsisters
Last Updated: 05/04/2024

At Cloudsisters, your privacy is of paramount importance to us. This Privacy and Cookie Statement is designed to comply with the General Data Protection Regulation (GDPR) and outlines our practices regarding the collection, use, and protection of personal information for individuals within the European Union.

1. Information We Collect

We collect personal information that you provide to us voluntarily when you:

  • Use our contact form.
  • Subscribe to our services or newsletters.
  • Participate in our surveys or promotions.

This information may include your name, email address, telephone number, and any other details you choose to share.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
  • Contractual Necessity: Processing your personal information is necessary for a contract you have with us.
  • Legal Obligations: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests.

3. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

4. How We Use Your Information

Your information helps us to more effectively respond to your customer service requests and support needs. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

5. Your Rights Under GDPR

Under the GDPR, you have various rights, including:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

7. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

8. Contact Us

For more information about our privacy practices, or if you have questions, or if you would like to make a complaint, please contact us by e‑mail at compliance@cloudsisters.be